City Services During COVID-19 Restrictions

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Below is a list of City services offered in each department while our buildings and facilities remain closed due to COVID-19 restrictions. Our goal is to stop the spread and create more contactless options for residents and community members. We appreciate your patience and understanding and hope the following points of contact are helpful during this time.

APRIL 2, 2021 - SAFER AT WORK ORDER: REOPENING CALIFORNIA ORANGE TIER

MAY 6, 2021 - LA COUNTY MEETS YELLOW TIER THRESHOLD


REOPENING PLAN

Montebello has begun a phased plan to reopen the City safely. Please see below for scheduled milestones:

May 17, 2021

  • Park amenities and playgrounds reopen.
  • Youth sport permits may resume.
  • Montebello Bus Lines occupancy increased to 55%. Masks required.

June 21, 2021

  • City Hall reopens with check-in system.
  • Outdoor activities & classes resume.
  • Montebello Bus Lines occupancy increased to 65%. Masks required.

August 2, 2021

  • City Hall Council Chambers reopen & in-person commission meetings resume.
  • Indoor park facility permits resume.
  • Montebello Bus Lines occupancy increased to 75%. Masks required.

Contact the Community Hotline for more information at (323) 887-4540.

 


COVID-19 TESTING - Los Angeles County

 

  • Montebello Civic Center is a current testing site!
    • Must make an appointment online at http://coronavirus.lacity.org/testing
    • Location: Montebello Civic Center, 1600 W Beverly Blvd., Montebello, CA 90640
    • Hours of Operation: Everyday from 8 a.m. - 4 p.m.
      • No walk-ups are permitted

Administration

Service  Must be In Person Over the Phone Service Online Service Note
 Claim for Damages Yes (323) 887-1200 Ext: 367 Website
 Council Agendas  No (323) 887-1200 Ext: 367  n/a Requestors can call and have a copy of the agenda mailed to their home address or e-mailed to them.
 Elections/Voter Information  No (323) 887-1200 Ext: 367   Yes Potential candidates can request applications to be sent by e-mail and if they need additional help they can make an appointment with the Deputy City Clerk at (323) 887-1367.
Potential Meetings with City Council No (323) 887- 1397 Individuals can call to have a phone meeting setup or a virtual Zoom/Go-To Meeting.
Public Records Request (PRA) No (323) 887-1200 Ext: 367 Website
Requests for Proclamation/Certificates No (323) 887-1200 Ext: 367 Website  During this time, Proclamations/ Certificates can not be presented in person.
Subpoena Yes (323) 887-1200 Ext: 367 Subpoena's can be dropped off in person Monday - Thursday from 7:30 - 5:30 p.m. or by USPS mail.


 


Finance Department

Service  Must be In Person Over the Phone Service Online Service

Buidling Permits, Planning Fees

No (323) 887-1477 Email

Business License (new applications, renewls, closure) 

 No (323) 887-1425 This email address is being protected from spambots. You need JavaScript enabled to view it.
Code Enforcement Citations  No (866) 353-0457 Website
Contractor License (new, renewels) No (323) 887-1448 This email address is being protected from spambots. You need JavaScript enabled to view it.
Invoices A/R No (323) 887-1448 This email address is being protected from spambots. You need JavaScript enabled to view it.
New Contractor License Yes** n/a n/a
Permits Yes n/a n/a
Property Tax Roll Questions No (323) 887-1425 This email address is being protected from spambots. You need JavaScript enabled to view it.
Rubbish Service (pick-ups, billing, etc.) No (323) 887-1448 This email address is being protected from spambots. You need JavaScript enabled to view it.
Seaaca Dog License No (562) 803-3301 Website
Transient Occupancy Tax Quarterly Payments Yes** (323) 887-1425 This email address is being protected from spambots. You need JavaScript enabled to view it.
Vendors Soliciting No (323) 887-1424 This email address is being protected from spambots. You need JavaScript enabled to view it.

**Must be done in person, or has the option by mail

 


Human Resources Department


Recreation & Community Services Department

Service  Must be In Person Over the Phone Service Online Service Typical Service Time
 Reservation & Program Refunds No (323) 887-4540 n/a 5 minutes 
 Facility Reservation Changes  No (323) 887-4540  n/a 5 minutes  
 Senior Food Distribution  No (323) 887-4575   n/a 10 minutes  
 General Iquiries No (323) 887-4540 n/a Varies 
  • We are currently allowing people to request refunds, receive a line of credit to use in the future or change dates for any facility reservations.
  • We are not accepting any new reservations at this time.

 

RECREATION & COMMUNITY SERVICES REOPENING

Based on the City's Reopening Plan, the Recreation and Community Services Division will implement the following timeline:

May 17, 2021

  • Park amenities and playgrounds reopen.
    • Restrooms, playgrounds, the skate park, tennis/pickleball courts, basketball courts, volleyball courts, handball courts, BBQ pits, picnic shelters are open to the public with hourly restrictions, limitations, & safety protocols in place.

 

  • Youth sport permits may resume.
    • Outdoor practice, training, & fitness allowed with safety protocols in place. Los Angeles County Department of Public Health requires an online form for proposed events or competitions between more than two teams or multiple individual competitors.

 

June 21, 2021

  • Outdoor activities & classes resume.
    • Organized recreational activities and classes that can be conducted outdoors, with 6 feet of physical distancing and within stable cohorts, are permitted. Picnic shelters available to rent.

 

August 2, 2021

  • Indoor park facility permits resume. 
    • Facilities and meeting spaces available for rent with physical distancing and occupancy limitations - 25% occupancy as of 4/15/21.

 

 PARK AMENITY SCHEDULES

Playgrounds  |  8am - 9pm

Restrooms  |  7am - 9pm

Skate Park  |  8am - 7pm

Basketball, Volleyball, Tennis, & Handball Courts  |  8am - 9pm

Outdoor Sport Permits  |  Monday-Friday, 5pm-8:30pm & Saturday-Sunday, 9am-8:30pm

 

Contact the Community Hotline for more information at (323) 887-4540. 




HOMEBOUND VACCINE PROGRAM

Are you or someone you know 18 years or older in need of a vaccine at home? This program offers the Johnson & Johnson one-dose vaccine, and you must have five eligible recipents confirmed to request a visit. Recipients do not need to be from the same household. Call or email to make an appointment from the convenience of your home.

¿Es usted o alguien que conoce un adulto que necesita una vacuna en casa? Este programa ofrece la vacuna de una dosis de Johnson & Johnson, y debe tener cinco recetas elegibles confirmadas para solicitar una visita. No es necesario que los beneficiarios sean del mismo hogar. Llame o envíe un correo electrónico para una cita desde la comodidad de su hogar.

Call/Llamar (323) 887-4575

Email/El Correo Electrónico This email address is being protected from spambots. You need JavaScript enabled to view it.


MONTEBELLO BUS LINES

Montebello Bus Lines is committed to providing safe, convenient, and affordable public transportation to residents during the COVID-19 pandemic. To ensure your safety, Montebello Bus Lines has implemented the following changes:

  • Buses are operating on a regular schedule (​http://www.ridembl.com/Maps-Schedules​) so that you can make your essential trips safely. Please enter through the front door, exit through the rear, and remember that fare-collection has resumed.
  • All passengers and bus operators are required to wear a face mask at all times while riding the bus. Complimentary face masks are provided in the front of the bus for those who need one.
  • Bus capacity is capped to prevent overcrowding. If a bus is too crowded, the bus operator may ask you to wait for the next bus. We thank you for your understanding and patience.
    • June 21 - Bus capacity increased to 65%
    • August 2 - Bus capacity increased to 75%
  • Clear plastic shields have been installed between the bus operator and passengers entering through the front door.
  • Air filters work in conjunction with the existing air-conditioning system to create a powerful vacuum that forces old onboard air out and replaces it with fresh-filtered air 50 times per hour.
  • Montebello Bus Lines has implemented extra stringent and robust cleaning and disinfecting regimens. Since the onset of the pandemic, MBL has begun “fogging” buses. Fogging is an anti-viral/anti-bacterial vapor misting system that disinfects large spaces, leaving a longer, residual clean. Buses are fogged every 30 days with an “Ultra Blitz” cleaning solution.
  • In addition to monthly fogging, all high-touch areas are cleaned with a hospital-grade disinfectant every day.
  • Hand-sanitizer dispensers have been installed throughout our bus depot to keep staff healthy.

 


STREET SWEEPING ENFORCEMENT RESUMED APRIL 1, 2021

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